Frequently Asked Questions (FAQ)
ProDispatch is your total dispatch solutions provider. Be sure to contact us with questions to see how we can help you.
Where are you located?
Our main office is located in the U.S., in Olathe, Kansas.
What services do you provide?
We offer an Independent Truck Dispatch Service to Owner Operators.
Are there any long term contracts?
What if ProDispatch services are not for me?
ProDispatch works every day to earn your business, no long term contracts to sign. If you are ever any problems we will make every effort to satisfy them and meet your needs. However we also know that from time to time business changes. You will be welcome back at any time your choose.
Can I use a factoring company?
We are currently working with TAFS clients and non-TAFS clients. If you are wanting to start factoring your invoices, let us know and we will connect you with a representative. However if you have your own, that is fine too.
Do I have to use your services on every truck and every load?
Not at all. Many of our Carriers use us on an “as needed basis”. We will discuss all of this with you when you sign on. The only thing we ask is that you give us as much time as possible ahead so we can better plan for your needs, and if your status changes let us know as well.
What if I already work with brokers and shippers?
No problem. We can work with your current brokers and shippers or find you new ones. Our job is to simplify your business and keep your trucks loaded. We will make that happen every day!
Do you check the credit of a potential broker/shipper?
Yes we do. We utilize a credit reporting system. We will do everything in our power while selecting brokers/shippers that are credit worthy and that are factoring company accepted. However, ProDispatch cannot be held liable for collection actions. We will help you to the best of our abilities in resolving issues should be arising.
Does ProDispatch do the invoicing? How do I get paid?
We can handle it all for you if you like. We have customers who have us do all their paperwork including sending invoices for their loads and we have those who only use our Dispatch service.
We DO NOT accept payment for your loads. We invoice the client with your company information and they pay you directly.
The choice is really up to you. We will take care of all your needs or just a few. Contact us and let’s discuss the options.